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Responsible Gambling

Galaxy-Bet.com is committed to endorsing responsible gambling as well as promoting the awareness of problem gambling and improving prevention, intervention and treatment. Our Responsible Gambling Policy sets out its commitment to minimize the negative effects of problem gambling and to promote responsible gambling practices.

We believe it is our responsibility to you, our valuable customer, to ensure that you enjoy your online gambling experience with us while remaining fully aware of the social and financial harms associated with problem gambling. Therefore, we advise you to follow the below guidelines;
  • Please try and establish limits for depositing, wagering and even losses that you can afford before commencing on gambling.
  • Try to consider how long you wish any gambling session to last before commencing and be sure to keep an eye on the clock.
  • Try not to let gambling interfere with your daily responsibilities.
  • Gambling is not advised if you are in recovery for any dependency or are under the influence of alcohol or any other substance.
  • Do not turn to gambling as an alternative source of income or as a way to recoup debt.

SELF-TEST
  • If you feel you may have a problem with your gambling behavior, ask yourself the following questions;
  • Do you stay away from work or college to gamble?
  • Do you gamble to escape from a boring or unhappy life?
  • When you made a loss on gambling, do you feel lost and in despair and need to gamble again as soon as possible?
  • Do you gamble until your last penny is gone, even the bus fare home or the cost of a cup of tea?
  • Have you ever lied to cover up the amount of money or time you have spent on gambling?
  • Have others ever criticized your gambling behavior?
  • Have you lied, stolen or borrowed just to get money to gamble or to pay off the gambling debts?
  • Are you reluctant to spend your 'gambling money' on anything else?
  • Have you lost interest in contact with your family or friends?
  • After losing, do you feel you must try and win your losses back as soon as possible?
  • Do arguments, frustrations or disappointments make you want to gamble more?
  • Do you feel depressed or have suicidal idea because of your gambling behavior?

The more you answer "yes" to the above questions, the more likely it is that you have a serious gambling problem and may wish to seek help and advice through the channels outlined in below.

SELF-EXCLUSION

Whilst most customers are able to enjoy their gambling experience, Galaxy-Bet.com recognizes that for a very small number of customers gambling ceases to be fun. For those customers who wish to restrict their gambling behavior, Galaxy-Bet.com provides a self-exclusion facility that enable customers to close their account for a minimum period of 6 months. You cannot cancel your exclusion request within the exclusion period. If you wish to cancel your exclusion after the period is expired, you will need to contact our customer service department to make the request. If you require information relating to this facility please contact our Customer Services department on +44 20 8133 3138 or by email at cs@galaxy-bet.com.

SELF-PROTECTION

Galaxy-Bet.com provides the facilities for our users to set his/her own limit on stake and number of bets placed on a daily, a weekly or a monthly basis. It enables our users to control their gambling habit better. The limit could be revised downward at any time but any increase will only be taken place 7 days after the request is made. If you require information relating to this facility please contact our Customer Services department on +44 20 8133 3138 or by email at cs@galaxy-bet.com.

PREVENT UNDERAGE ACCESSING GAMBLING SITES

Galaxy-Bet.com advises and encourages its users to prevent minors from accessing gambling websites. ICRA (the Internet Content Rating Association) are part of the Family Online Safety Institute, and provide general information and advice on internet safety. You can go onto www.fosi.org for further information.

Furthermore, we would recommend that you install filter software. This software will allow you to restrict internet access for children and young people. You can find more information on this topic at www.saferinternet.org. Filter software such as www.netnanny.com can offer further protection.

UNDERAGE GAMBLING

Galaxy-Bet.com would not allow anyone under the age of 18 to open an account or to gamble. We take our responsibility in this matter seriously. Galaxy-Bet.com reserves the right to ask for proof of age from any user and to carry out check in order to verify the information provided. User’s account may be suspended and funds may be withheld until satisfactory proof of age is provided. The legal gambling age may be varies by different country and we advise you to carry out local research.

In order to avoid unlawful betting behavior we may undertake a search with a third party for the purpose of verifying that you are 18 or over. Galaxy-Bet.com would, however, ask that, to prevent potential misuse, you keep your account number, user name and password confidential.

PLEASE NOTE THAT ANYONE UNDER THE AGE OF 18 FOUND TO BE USING THIS SITE WILL HAVE ANY WINNINGS FORFEITED AND MAY ALSO BE REPORTED TO THE POLICE.

CONTACT AND ASSISTANCE

There are a number of institutions that offer professional assistance:

Gamble Aware

Website: http://www.gambleaware.co.uk

GamCare

Website: http://www.gamcare.org.uk

Helpline No.:+44 (0) 845 6000 133

Please contact our Customer Service team if you have any further questions relating to our Responsible Gambling Practices.



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